Terms of sale

About these terms

PulsarCraft is run by Dematahera Gamage Saumya Jeewantha Wickramasinghe, ABN 12 181 108 303, of 2509 Astoria Blvd Ste 1 #1192, Astoria, NY 11102, USA. In these terms, "we" and "us" means PulsarCraft, and "you" means the person buying.

You accept these terms when you tick the box at checkout. They apply to that purchase. Our refund policy and privacy policy are part of these terms.

What you buy

We sell digital files only: printable PDFs that you download. We don't post anything.

• Ready-made files and packs, such as a handwriting alphabet pack.
• Personalised files made with a child's first name, which you type and preview before you pay. For example, a name poster comes as a set of three variations in one PDF.

Each product page describes what's included, such as the handwriting style and the number of pages. Please check these before you buy. You'll need a device that opens PDF files, and a printer if you want paper copies.

• Paper size: you choose it when you buy. A personalised file is made as one file in that size. Ready-made packs also offer the other size.
• Poster choices: for a personalised poster, you choose the handwriting style, the letter colours and the lines before you pay, when you type the name.

How you can use your files

When you buy, we give you a licence to use the files. We (or the people who license their work to us) keep the copyright. Every purchase includes the home use and classroom use below.

Home use

You can print and use the files as many times as you like for yourself and the children in your household.

Classroom use

If you're a teacher or educator, you can print and use the files for the children you teach yourself, in your own class or group. You can also share them with those children and their families through a private class space that only they can open, such as a class page on a learning platform.

What you can't do

• Sell, give away or share the files, or copies of them, with other people, families, teachers or schools.
• Upload them anywhere the public, or people outside your household or class, can reach them.
• Use them in a product, service or course that you sell or offer.
• Remove our name or copyright notice, or pass the files off as your own work.
• Use them to train or feed an AI system.

A whole school, a group of teachers or a tutoring business needs one purchase per teacher. Please contact us if you'd like to use our files more widely.

Who can buy

• You must be an adult, such as a parent, carer or teacher. Our shop isn't for children to use.
• We sell to buyers in Australia, the United States, New Zealand and Canada for now. If your billing address is somewhere else, we'll refund your payment in full, automatically, and you won't get the files.
• You don't need an account. You check out as a guest.

Prices and tax

• Prices are shown in Australian, US, New Zealand or Canadian dollars, depending on your country. The price you see is the price you pay.
• Australia: prices include 10% GST. If your billing address is in Australia, the GST is included in the price whichever currency you pay in, and you'll get a tax invoice.
• Other countries: we don't add sales tax, GST or HST to sales outside Australia at the moment. If that changes, prices will still include any tax we have to collect.
• Your bank or card provider may charge its own fees, for example for paying in another currency.
• We can change our prices at any time, but a change never affects an order you've already paid for.
• If a price is wrong by mistake, we may cancel your order and refund you in full.

Payment

• You pay on a secure checkout page run by our payment provider, Stripe, under the PulsarCraft name. You can pay by card, with Apple Pay where your device offers it, or with Link (Stripe's saved checkout).
• We never see or store your full card details.
• The charge shows on your statement as PULSARCRAFT.
• Stripe emails your receipt. Australian buyers also get a tax invoice showing our ABN and the GST included.

Getting your files

• After you pay, you'll see a link to your order page, where you can download your files. We also email you a link to it, from orders@pulsarcraft.com.
• You can download your files as many times as you need for as long as we offer the product. If we ever stop offering a product, we'll try to give you notice so you can save your files.
• Your order page link is private. Anyone who has it can download your files, so please don't share it. Save copies of your files somewhere safe.
• If your email doesn't arrive, check your spam folder, then contact us and we'll send it again. Your order number is on your order page and in your order email. If you can't find it, tell us the email address you used and the date you bought.

Personalised files

• For a personalised product, you type the child's first name before you pay, and see it on a small preview. Straight after payment, we make your file automatically with exactly what you typed, so please check the spelling before you pay.
• Spotted a typo? You can fix the name on your order page up to 3 times within 24 hours of the file first being made. After that, contact us and we'll reset it so you can type the name again.
• Some handwriting styles can't write every letter or accent. If a name has a letter the style can't write, we'll ask you to change it before you pay.
• Please only type a child's name if you're their parent or carer, or you teach them. We use the name only to make your file. Our privacy policy explains how we look after it.

Refunds

If a file is faulty, isn't as described or won't download, we'll fix it, replace it or refund you. This applies to every product, including personalised ones. Ready-made packs can also be refunded if you change your mind within 14 days and nothing in the order has been downloaded. Personalised items can't be refunded for a change of mind, because we make them for your child. Our refund policy explains your rights and how to ask.

Our responsibility to you

Your consumer rights come first. Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights, or any rights you have under the consumer laws of the country you live in, such as New Zealand's Consumer Guarantees Act.

As far as the law allows:

• we aren't responsible for loss that we couldn't reasonably have foreseen when you bought, or for problems caused by your own device, printer, paper or internet connection;
• our files are practice and learning resources. They support, but don't replace, the guidance of a child's teacher or school.

Changes

We may update these terms from time to time, for example when we add new products or countries. The date at the top shows the latest version. The terms you accepted at checkout apply to that purchase.

Which law applies

These terms are governed by the law of Victoria, Australia. If you live outside Australia, you keep any rights the consumer laws of your own country give you.

Contact us

Email support@pulsarcraft.com. Please include your order number, but not your card details or a child's name. If you can't find your order number, tell us the email address you used and the date you bought. See our business details for our ABN and address.